Customer Reviews

Ok Laptop - TERRIBLE Customer Service
I have never dealt with such poor service in my entire life as I dealt with for my Sony Vaio VGN-FW. Less than six months after purchasing the computer the network connection stopped working. After two hours of dealing with Sony tech support they finally sent a technician, who replaced the network card but still didn't solve the problem. The next step was to send the computer to the Sony fix-it center where it was to be "assessed" and "processed". Then, I got the news - according to Sony the switch to the wireless card was broken in the off position, it was somehow "my fault", and it would cost 0 to replace. This was a complete and utterly false and shameful assertion on their point, especially since the only time that the wireless switch had ever been used was when the Sony tech had toggled it in her diagnostics. After two days and considerable agony dealing with the customer service center I was finally able to get Sony to agree to replace the network card with no cost. All told the experience cost me two full days of my life and a month without my computer - all to get what I should've had all along . . . a working laptop. I bought a Sony due to their reputation as a top-notch brand, but I will never make that mistake again - they were deceitful in how they approached the issue and they made every attempt to screw me along the way.

Great computer
I bought this for my fiancé 6 months ago. She loves it. Windows 7 is great, the computer is wonderful. She dropped it once and spilt soda on it, and it's still working great!! I've owned a vaio for years and mine is still working great, and I plan on buying another one.

Sleek looking laptop
From the reviews, most of them have already reviewed the technical aspects of the hardware and its performance, so I'll focus mainly on the aesthetics and user friendliness of the design.
I like the sleek black matte finish, it's definitely very stylish and is a nice alternative design-wise to the similarly stylish Mac Powerbooks in terms of looks.
The screen is a very nice size, as I watch blu-ray dvd's on it and it does not diminish the viewer experience vs watching it on the your regular TV.
My only criticism is the size and weight, for someone looking for a portable laptop, this is definitely not suited for that, but for my needs it is perfect as it is smaller than a desktop and portable, but the screen size is big enough that I don't suffer from eye strain when working.

No Way. Uh-uh. Forget it
The people who rate this machine highly haven't had it very long. I've had mine 13 months now, and feel that I can judge the quality. First the good:
Battery life (with the Centrino) is excellent. I bought the high capacity battery and routinely get close to four hours of battery life using it for office procedures.
Screen: Very good--although see the other ratings.
Durability. No. No. No. The case is extraordinarily cheap plastic, and it's falling apart. The first thing to go was the keyboard, which developed some quirks like not responding to typing a key, and a key falling off. (The key, prtsc, is definitely NOT one that gets much use. Sony sent a tech to my house and they repaired it immediately.
But.. I was in Africa as my warranty expired and two things happened. First, those cute little knobs on the right and left that are the on/off button (right) and the Power Cord socket (left) broke off. Best buy tells me that this happens all the time. Just got my repair estimate of around 0 just to replace these two injection molded plastic things. Think I'll ever buy another sony? Think again.
Just as I thought things couldn't get worse, my hard disk failed. Fortunately, I'm a conpulsive back-up person, so I'll be able to fix that myself. If I had to rely on Best buy, it'd be another 0, which is the cost of another computer. I'm not going to get another one yet, but if I did...
Never Sony Never Vaio again.

Rock solid, dependable, stylish laptop!
After using an extremely noisy desktop PC with the bazillion cables they have, I wanted to simplify my PC setup and decided a notebook was it. After seeing many laptops in person at the store and reading several reviews, I decided to go for this Sony Vaio. I was almost sold on an HP until I looked up their reliability scores! They're the worst (25.6% malfunction rate!) I've owned the Vaio 2 months now and am impressed daily with its performance and style.
Battery- I am getting somewhere near 3 hours of battery life with wireless running and full brightness on the LCD. For the size and power of this machine, that is wonderful.
Performance- It's speedy enough for me and I am more of a power user than anything else. I have many programs, files, and internet tabs open at once. I do image editing as well. Windows 7 Home is just featured-packed and perfect for my needs. The Vaio's video card runs the Sims 3 flawlessly (and I came from a 1GB video card on my desktop). Minimizing games is near instant too. Roomy hard drive, ample memory. This laptop won out against others because it can be maxed out to 8gb (once the price comes down).
Style- A++. No other laptop in this price range beat the Sony Vaio in style. It's gorgeous. I have the gray. It looks similar to a Macbook in it's minimalism and beauty. I love the "VAIO" abstract design on the top of the notebook in metal, beautiful.
Extra features- The green light near the hinge is simply a huge bonus. Not only is it eye-candy, but when you get low on battery it'll pulsate green. If you get very low, it'll pulsate orange. After a few days of using it, this becomes extremely handy! Webcam works well.
Keyboard- Roomy keyboard is extremely pleasant to type on; doesn't feel like a laptop keyboard in compactness. Very large printed letters on the keys, good for those hard-of-seeing; other laptops had extremely small letters. Volume buttons are well placed and I enjoy the "S1" special button - I use it for mute! Could have illuminated keyboard but I can live without that as my eyes hurt looking at a screen in a dark room. Touchpad is nice and buttons are easy to use.
Screen- Large, spacious, glossy screen. A lot of things look good on paper until you see them in real life. I noticed the 17-18" LCD's just got cumbersome and didn't give much more screen but sure added to the bulk and weight of the units. The Sony Vaio has the sweet spot of screens in my opinion. Brightness is good, not perfect. The glossy screen pops all the colors and I would probably never go back to matte.
Heat- Other laptops (at least the HP's and Compaqs I've owned) of the world get extremely hot - like boil your hands and lap hot! Not this laptop. The hand rest area stays cool, very impressive. The only hot spot is the fan exhaust on the left, which is understandable. I never knew laptops could be cool without a chill mat, thanks to the Sony engineers, it can be!
Speakers- Placed on top front of laptop, not under your palms like some manufacturers. Good placement but speakers could be better, kind of tinny. But you can always hook up externals. I didn't expect perfection here.
Size/Weight- Surprisingly portable and not too heavy. You can't have everything so I am happy with it.
Durability- I have only owned it two months but so far, so good. I will update any issues I have with it. But given Sony's reliability compared to HP's, Sony has a much better chance of being reliable. Asus/Toshiba/Sony have the least chance of malfunctions. See here:
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USB placement- I am happy with having the 3 USB on the right, probably because I am left-handed. But imagine a world where everything is meant for right-handed people and you see my lack of sympathy, sorry. :/ I personally like all the USB in one spot. I like the headphones jack on the front of the laptop for accessibility. I suggest not buying a laptop `blind' - see it in the store first is my opinion, then buy it online if you desire to do it that way.
Card reader etc- I would have preferred the card reader on the top versus the MagicGate (which I don't use) on the top. To put an SD card in I have to tilt the laptop up - small complaint. I like the physical "wireless on/off" button.
Crapware- I only had to uninstall 1 program that was bundled with the machine: I believe it was a trial version of Norton Antivirus that was annoying.
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